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AFMG Network Forum Index -> EASE Address -> Posting questions on forum expecting reply...    View previous topic :: View next topic  Posting questions on forum expecting reply... Posted: Mon Jul 04, 2011 7:05 am Predrag Member   Joined: 26 May 2011 Posts: 11 Dear sir, Question I posted on Thursday 31 June was about formulas in freeware software Ease Address. Does the fact that software is free, mean that the users have to wait, be patient and hope to get an answer? If that is the case than why don't you announce that on forum and let everybody know? Also I notice that I am not the only one waiting in line to get a reply. List is really long (some of unanswered post dating from year 2005). thanks, Predrag Posted: Mon Jul 04, 2011 7:55 am Stefan Member   Joined: 19 Apr 2005 Posts: 167 Location: Berlin, Germany Predrag, thank you for your posts. Let me clarify, even though this forum is monitored, this is not a direct support forum. We try our best to answer questions timely but we also rely on other users to share their experience and knowledge. Moreover, your recent question is related to very specific parts of the code that the software engineers need to look into. Please understand that this requires some time and is subject to our daily business. Finally, according to the software license agreements all licensed customers receive free email and phone support from their respective distributor for a period of 6 months after the software was purchased. In fact, we usually provide support for a far longer time free of charge. Best regards, Stefan Feistel Posted: Mon Jul 04, 2011 8:13 am Predrag Member   Joined: 26 May 2011 Posts: 11 Stefan, Thanks for your reply. Hope that finally I'll get an answer. P.S. Because the Ease Address is not licensed software (it's a freeware) I did not receive an email and phone support. Expecting an answer... Best regards, Predrag AFMG Network Forum Index -> EASE Address You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum All times are GMT   Page 1 of 1   All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First  Select a forum General----------------Board RulesForum Announcements Software Forums----------------EASE 5EASE 4EASE EvacAFMG EASERAAFMG SysTuneAFMG SoundFlowAFMG ReflexEASE FocusEASE AddressSDK for GLL PLug-in API   Powered by phpBB © 2001-2003 phpBB Group Theme created by Vjacheslav Trushkin Variation by CodeWeavers and AFMG